Covid-19 – your key questions answered

Covid-19 – your key questions answered

07 January 2021

You have lots of questions right now. We understand. The situation we're facing in the UK is like no other, but at times like these it's important to come together to help each other through what’s ahead.

With that in mind, we've created this page to keep you updated about everything we and the government are doing to help home movers through this period...

I presently have my house on the market following the end of the crisis, am I likely to get less for it?

Since the first lockdown ended, we have seen an incredibly busy housing market, which has been reflected in the local and national press. New properties coming onto the market and sales are dramatically higher than we saw during the same period last year, which leads us to be very positive about selling your home for a similar (if not better) price. However, we would always recommend you talk to your local branch manager to discuss any specific concerns you have.

I hear prices are set to fall in 2021. Should I withdraw and buy later?                 

Prior to the Covid-19 outbreak, the market was exceedingly busy, spurred on by the certainty provided by the Brexit vote and the General Election. During the first lockdown, online activity remained reassuringly buoyant and now the government have allowed estate agents to stay open, allowing socially distanced viewings to take place. We are sure the market will maintain its momentum. Combine this with record low interest rates, the Stamp Duty Holiday and everything the government is doing to safeguard employment, we believe the housing market will remain healthy with prices at the very least holding. We would suggesting that having found a home you are happy with, you keep this sale going.

This is a very understandable concern. However, lots of people have been furloughed and will resume working with their companies when the restrictions are lifted. Our advice would be to continue with your purchase and/or sale, and to see how quickly you can get back to work. You have found a property that you really like, and in the euphoria that we believe will follow once restrictions are lifted, the market is likely to regain its momentum very quickly. If you withdraw too soon, it may take some time to find another home that you are happy with.

Are viewings still going ahead?
 

Yes they are. We would recommend you virtually view properties you are interested in via a Virtual Reality Tour or Video Walk Round, we have these available on around 75% of our properties. These give you a really good feel for the property before committing to what might be limited slots for physical viewings. Customers registered with us are able to take advantage of our Pre-View service where a video tour (where available) is automatically emailed to you, up to 72 hours before the property is uploaded onto the portals like Rightmove and Zoopla.

Pre-View is restricted to 5 physical viewing slots so we would recommend you contact the office right away if you are interested in viewing in order to not miss out. It is also worth mentioning that our staff are trained and have access to personal protective equipment to carry out contactless viewings by appointment.

Customers registered with us are able to take advantage of our Pre-View service where a video tour (where available) is automatically emailed to you, up to 72 hours before the property is uploaded onto the portals like Rightmove and Zoopla. Pre-View is restricted to 5 physical viewing slots so we would recommend you contact the office right away if you are interested in viewing in order to not miss out. It is also worth mentioning that our staff are trained and have access to personal protective equipment to carry out contactless viewings by appointment.

Are staff still working throughout the supply chain?

 

All Lettings, Mortgage Matters Direct and Mortgage Administration Units will be working remotely. Despite this, our high quality level of service will still remain. Please though, be mindful that remote working does pose its challenges, and so please be patient.

As a result of the challenges currently involved, please do be organised, as the process may take a little longer than normal. The stamp duty holiday has resulted in a significant increase in sales activity and as a result of this there are some inevitable delays with the house buying process.

As a consequence, the average time a sale takes to complete has significantly increased, so bear this in mind when planning your move, especially if you intended to take advantage of the stamp duty holiday that ends on 31 March 2021.

 

Covid-19 FAQ